According to a new Australian Banking Consumer Recommendation & Loyalty Survey, people who do their banking through second-tier banks are happier with their banks than those with one of the four big banks.
The survey actually revealed that Bank of Queensland and Bendigo Bank are the most popular banks with consumers.
The survey ranks organisations based on more than 6690 consumer responses, and assigned a positive or negative score depending on customer experience. Out of the nine banks included in the survey, only three – Bank of Queensland, Bendigo Bank and Suncorp – achieved positive ratings.
Naturally questions were asked about all the different products and services offered by the banks and consumer experiences with these.
The survey results demonstrated that overall bank customers continue to be disappointed with experiences provided by the large Australian banks.